// TECHNICAL FAQ & SUPPORT KNOWLEDGEBASE

FREQUENTLY ASKED QUESTIONS

Find rapid answers regarding chemical composition, dilution, shipping compliance, and application instructions.

Chemical Composition & Safety

Yes. The colorants in our VIP snow foam range are wash-safe and rinse away completely with the foam. At the recommended dilution they leave no staining on cured clear coats, trim or glass.

Our maintenance products are formulated to clean without stripping existing coatings when used at the recommended dilution. For heavy pre-wash foams, follow the label dilution and rinse thoroughly.

Application & Dilution Guidelines

Our 20 kg canisters are professional concentrates. Typical pre-wash use is through a foam cannon or dosing system; exact ratios depend on soiling level and equipment — follow the dilution table on each product label or ask our technical support.

Material Safety Data Sheets (MSDS) and Technical Data Sheets (TDS) are available on request from lab@buffchemical.com. Registered B2B dealers receive complete document packets with their orders.

B2B Dealership & Logistics

To qualify for wholesale B2B pricing, businesses upload a valid company tax registration via our B2B form. Upon approval, a flat 30% discount off list price is applied. Contracted dealerships (minimum 1-year agreement with regular volume) receive 50% — contact us to negotiate terms.

Yes. Industrial canisters of 20 kg and above are packaged for safe transport of chemical goods, and bulk shipments across the Balkans can be arranged with our logistics partners.